skip to main content

October 3, 2023 Metro Transit Statement on Service

Metro Transit 3 p.m. Update:

Major progress is being made to resolve computer network issues caused by a cyber attack that impacted Bi-State Development, Metro Transit, St. Louis Downtown Airport, ticketing at the Gateway Arch and the Riverboats at the Gateway Arch, and the St. Louis Regional Freightway. IT teams have worked around the clock on the restoration process for the phone system, email, Metro Call-A-Ride trip scheduling software and other software programs. The recovery process is very deliberate and meticulous. Our IT team was quick to defend the network by freezing the system to protect it from further damage and to protect customer information. It does not appear that any customer information was compromised as a result of this incident. All customer credit card information for the various enterprises is secured through a third-party payment processing partner. The safety of our transit customers was never impacted during the network outage. The Public Safety cameras and Metrolink operations are on separate networks and were not impacted by this incident. Our IT teams continue to restore other impacted services, such as websites and email.

Metro Call-A-Ride regular trip service was restored for customers as of 12:30 p.m. this afternoon. Call-A-Ride customers are now able to make trip reservations for later this week and can expect normal service tomorrow. Metrolink and MetroBus service were not impacted yesterday or today.

We appreciate the patience of our customers as we have worked hard to resolve these issues.



Metro Transit Statement:

Very early Monday Metro was targeted with a cyber attack. To defend from such a malicious action, we freeze our systems and immediately get to work to deny access to critical information and protect our systems.

Good news is that we believe the breach to be contained and we were able to continue to safely run our transit services through Monday. Our normal service will continue today, however, because our scheduling software is still recovering on call a ride we are only running life critical appointments today. (dialysis).

Our IT teams have been working through the night to restore the service, and we are hopeful to be fully functional shortly.

We will do everything we can to get back to full functionality for our para transit service, but for now, we ask for the patience and understanding of our affected customers.

Please accept our apologies for this disruption.

Metro Transit Team

Translate »