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CMT Metro Monitor Program


The safety and security of the Metro Transit System has been a top, regional priority for the past several years. Significant work has been accomplished through the collaboration of industry leaders, elected officials, police officers, public safety officials, and others– yet all agree, more needs to be done. As part of this on-going process, Citizens for Modern Transit (CMT) launched its Metro Monitor Program with a new emphasis on safety and security at Metro Transit Stations and Centers. This program was originally established in 2012 by CMT’s Riders’ Advocate Committee to monitor the quality and condition of stations along the MetroLink alignment, much like “secret or mystery shoppers” evaluate in-store experiences.

The program narrows in on safety and security by evaluating security presence at stations and on trains/buses, observing contract and in-house security, determining if fares are being inspected, and gauging levels of customer engagement. Reports are provided to Metro Public Safety on a monthly basis as a part of their internal evaluation process, and to the public on an annual basis.

The program is volunteer-based, and CMT is currently looking for individuals willing to visit one or more Metro Transit Stations or Centers each month to evaluate a list of specified line items.

Volunteers will receive two tickets each month (upon request), along with a survey to complete about their transit trip. If interested in joining the program as a monthly Metro Monitor, please click here to fill the form out online,  email CMT at, or call  314-231-7272 for more information.

Thank you for your help.



Or download the survey here – CMT Metro Monitor Survey PDF

Metro Monitor FY 2023 Annual Report

Pilot year survey results can be found here – Metro Monitor FY 2021 Report


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