CMT needs your help. If you take MetroLink regularly or live or work in the area, this would be a perfect opportunity to get involved in transit improvement efforts in the community! Volunteers provide a snapshot of the system one time each month while they are out and about using transit. The program narrows in on safety and security by evaluating security presence at stations and on trains/buses, observing contract and in-house security, determining if fares are being inspected, and gauging levels of customer engagement. Reports are provided to Metro Public Safety monthly as a part of their internal evaluation process, and to the public on an annual basis.
In 2020, Citizens for Modern Transit (CMT) launched its MetroLink Monitor Program with a new emphasis on safety and security at Metro Transit Stations and Centers. This program was originally established in 2012 by CMT’s Riders’ Advocate Committee to monitor the quality and condition of stations along the MetroLink alignment, much like “secret or mystery shoppers” evaluate in-store experiences.
The program is volunteer-based, and CMT is currently looking for individuals willing to visit one or more Metro Transit Stations or Centers each month to evaluate a list of specified line items. Volunteers will receive two tickets each month (upon request), along with a survey to complete about their transit trip. If interested in joining the program as a monthly MetroLink Monitor, please click here to fill the form out online, email CMT at email@example.com, or call 314-231-7272 for more information.