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MetroBus Riders May Experience Delays Due to COVID-19 Service Changes; Check Transit App

MetroBus riders in Missouri and Illinois may experience delays due to COVID-19 service changes. Riders may want to check Transit App before heading out or contacting Metro Customer Service.  Metro Transit is currently operating a modified weekend service schedule. As the number of operator hours is reduced, it will not be possible to operate every scheduled MetroBus trip.

Riders can use the online Trip Planner from their home computer or smartphone.  Smartphone users can download Transit, Metro Transit’s official trip-planning app (available on the App Store and Google Play) to plan your trip from their mobile device.

All MetroBus routes may experience delays.  For example, if a bus is scheduled to arrive twice an hour, eliminating a trip will mean it only arrives once an hour. Metro is focused on maintaining service levels on higher ridership routes serving medical centers and other important destinations, but all MetroBus routes may experience delays.

New limits to total number of bus passengers. To help minimize potential exposure to COVID-19, all buses will limit the number of passengers that can be on board at the same time equal to the maximum seated capacity of the bus, which for most buses is between 30 and 40 passengers. Once a bus it at capacity, it will not pick up additional passengers until others have exited the bus and more room is available.

Metro Call-A-Ride vans may support MetroBus services. Some MetroBus routes currently experiencing very low ridership may be operated by Metro Call-A-Ride vans.

Allow extra time for MetroBus commutes until further notice. With delays possible on all MetroBus routes, riders are encouraged to plan ahead and allow more times for their MetroBus commutes. The best way to stay up to date on whether a specific bus or MetroBus trip is in operation is through the Transit app. Available for iOS and Android devices, the Transit app provides real-time information on all MetroBus routes. All changes made to MetroBus service are updated to the Transit app, and customers can see in real-time when their next bus is arriving.

MetroBus customers can also contact Metro Transit Information for more details on their MetroBus commute. Metro Transit Information is available from 7 a.m. to 6 p.m., Monday through Friday, at 314.207.9786 (text) and 314.231.2345 (phone). Due to high call volumes, the texting option is recommended for a quicker response.


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