Metro Introduces New Text Messaging and Web Chat Service

Metro Transit has introduced a new service for public transit riders.  The service allows riders to connect with Metro Customer Service or Metro Public Safety without having to make a call. Through a new text messaging and web chat service, transit riders can contact a Metro Customer Service representative with questions about their commute or to ask for help planning their trip. Riders will also be able to reach out to Metro Public Safety during their ride with any questions or concerns, quickly and conveniently from their mobile device.
Metro riders can text with Metro Customer Service or Metro Public Safety using these new numbers:

  • Metro Customer Service: 314-207-9786 – Representatives available from 7 a.m. to 6 p.m., Monday through Friday
  • Metro Public Safety: 314-300-0188 – Public Safety is available 24 hours a day, 7 days a week

Riders should call 911 in the event of an emergency.

Transit riders may also contact Metro Customer Service representatives directly through the Metro Transit website to ask questions or get information. A red chat icon is located on the lower right of every page on the metrostlouis.org site. The new web chat feature works on both computers and mobile devices. The Metro Transit Customer Service web chat has limited hours and is available from 7 a.m. to 6 p.m., Monday through Friday.