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Metro Call-A-Ride Service Changes Coming April 10, 2023

On Monday, April 10, 2023, Metro Call-A-Ride will make a change to its service area. This is the first change to Call-A-Ride’s service area since 2016.

Trips that are currently eligible for Metro Call-A-Ride service will no longer be eligible after April 10, 2023 if the start or end point of the trip is outside of the new service area boundaries.

This service area change will significantly reduce trips denials, reduce phone reservation wait times, improve customer service, and create a more reliable and convenient paratransit experience.

Metro Call-A-Ride Service Area Map – Effective April 10, 2023

Map showing updated Call-A-Ride Service Area, colored blue, along with areas no longer within Call-A-Ride Service Area, colored red. The new Call-A-Ride service area includes nearly 100 percent of locations within the I-270 loop, and extends into areas of North, Northwest, West and Southwest County. For assistance, please call 314.982.1505

  • The large area highlighted with a blue overlay represents the new service area for Metro Call-A-Ride, effective on April 10, 2023.
  • Portions surrounding the new service area that are highlighted with a red overlay indicate areas that will no longer be eligible for Metro Call-A-Ride service beginning on April 10, 2023.
  • Metro Call-A-Ride’s service area is defined as areas that are 3/4 of a mile around an existing MetroBus route or MetroLink station. Metro Call-A-Ride service is only available when the bus route or train is in service, so time of day is also a factor when determining trip eligibility.
  • If you need assistance determining if your Call-A-Ride trip will be eligible after April 10, please call 314-982-1505 to speak with a Metro representative who will work with you to check the eligibility of your trips.

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