CMT’s team of volunteer Metro Monitors completed 262 surveys during fiscal year 2023 (September 1, 2022 – August 31, 2023), covering 31 MetroLink stations (23 in Missouri and 8 in Illinois) and two Metro Transit Centers.
Metro Monitor volunteers provide a snapshot of the system each month, evaluating security presence at stations and on trains/buses, observing contract and in-house security, determining if fares are being inspected, and gauging levels of customer engagement. CMT provides monthly reports based on the surveys to Metro Public Safety and regularly convenes meetings with monitors and Metro Public Safety staff to discuss safety and security issues.
Download the FY23 Metro Monitor Annual Report Here.
Volunteer to become a Metro Monitor today. If you ride Metro Transit regularly, this program offers the opportunity to get involved in transit improvement efforts in the community. Volunteers receive two tickets each month (upon request), along with an online survey to complete about their transit trip. You can register by clicking here. Email info@cmt-stl.org, call CMT at 314-231-7272 or visit the CMT Metro Monitor Program page for more information.