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Call-A-Ride Updates Continue as Metro Transit Works to Improve Customer Experience

Metro Transit released a series of updates in early July focused on changes to its Call-A-Ride service as well as the opportunity to weigh in on Call-A-Ride reservation software.


Call-A-Ride Reservation and Dispatch Software

Metro Transit is planning on implementing a new software system for its Call-A-Ride service in 2024. Metro is asking Call-A-Ride users to weigh in on what would make booking and managing Call-A-Ride trips easier by taking this survey.  The survey is open through July 26.

Phone System

Metro’s switch to a new phone provider for its Call-A-Ride service is complete, providing more lines into the reservation system. Their IT team is working to find a resolution for the issue of calls occasionally dropping while in the queue.

Reservation Window

Metro recently made a change to the reservation window for scheduling Call-A-Ride trips. Trips are no longer able to be scheduled 5 days in advance on Fridays. Instead, all rides can be scheduled 1-3 days in advance.

Metro ADA Customer Advisory Group

The ADA Customer Advisory Group will meet on July 25th. A mission statement will be shared, in addition to the review of changes to the group and instructions for becoming an official Committee Member. If you would like to attend, contact Amy Parker, ADA Coordinator at 314-982-1525 or

Community Connect Meetings

Metro Transit will hold multiple Community Connect meetings in August. These meetings allow transit users the opportunity to hear about updates, share opinions and suggestions, and ask questions.

  • August 3, 9-11 AM
    • Atlas Elementary School, 400 S. 18th Street, St. Louis
  • August 6, 3-5 PM
    • Emerson Park Public Safety Building, 929 N. 15th Street, East St. Louis
  • August 7, 4-6 PM
    • North County Transit Center, 3140 Pershall Road, Ferguson
  • August 9, 10 AM-Noon

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