Over the course of a year, CMT’s team of 20+ Metro Monitor volunteers completed 245 evaluation surveys, covering 29 MetroLink Stations (24 in Missouri and 5 in Illinois) and 6 Metro Transit Centers/Bus Stops in Missouri.
Metro Monitor volunteers provide a snapshot of the system each month, evaluating security presence at stations and on trains/buses, determining if fares are being inspected, gauging levels of customer engagement, and evaluating the condition of transit stops and vehicles. CMT provides survey data to Metro Public Safety monthly and regularly convenes meetings with monitors and Metro Public Safety staff to discuss safety and security issues.
Download the FY24 Metro Monitor Annual Report Here.
Interested in evaluating your MetroLink or MetroBus ride through the CMT Metro Monitor program? This program offers the opportunity to share your feedback directly with Metro Transit and Metro Public Safety staff while helping to improve the transit system in the St. Louis region. Volunteers receive two tickets each month (upon request), along with access to an online survey to complete about their transit trip. You can register by clicking here. Email info@cmt-stl.org, call CMT at 314-231-7272 or visit the CMT Metro Monitor Program page for more information.
