Remember that neither eating nor drinking is permitted on MetroLink trains or MetroBus.
Dress for the weather so you are not uncomfortable while waiting for the bus to arrive or transferring to other buses or trains. You can check the weather online at http://www.ksdk.com/weather/ or by calling (636) 441-8467.
Take your bike on Metro:
On MetroLink trains: After all passengers have entered or exited the train, enter the train at the rear door of the first train car or the front or rear door of the second train car. Only one bike is permitted in each area. If a bike is in the area you have chosen, please move to another area or wait for the next train.
On MetroBuses: MetroBuses are equipped with a bike rack available on first-come, first-served basis. Only two bikes can fit on each rack. Check out this video to learn how to use the MetroBus bike rack: http://www.nextstopstl.org/2079/bikes-in transit-part-one-in-a-series-getting-ready-to-bike/. Bike parking is also available at many MetroLink stations.
All MetroBuses have either lifts or ramps, and most have kneelers to assist passengers who cannot use or have difficulty using the stairs. Priority seating is available in the front of the bus for passengers who have difficulty standing while the vehicle is in motion. There are two reserved seating areas for customers using wheelchairs or scooters, which are equipped with devices to secure the scooter or chair to help ensure a safe ride.
Similarly, each MetroLink train floor is level with the station platform to ensure ease of entry and exit. Trains also have priority seating locations for customers with disabilities, wheelchairs, or scooters. All MetroLink station platforms are accessible via ramps or elevators.
Metro Call-A-Ride provides ADA eligible van service in St. Louis City and St. Louis County with advance reservations. Individuals with physical or cognitive disabilities who are unable to independently use available bus or light rail service are eligible for this service.
Visit http://www.metrostlouis.org/PlanYourTrip/MapsSchedules/CallARide for more information on Metro Call-A-Ride, or contact Metro Transit’s ADA Services department (http://www.metrostlouis.org/RidingMetro/Accessibility/ADAservices) by calling (314) 982-1510 or sending an email to firstname.lastname@example.org.
If there is a disturbance on the system:
Stay calm and listen for instructions. If you are on a train or bus, wait for instructions from your driver or operator. If you are on a platform, listen for announcements over the loud speaker or from security personnel at the station. There are also Passenger Assist Telephones (PATs) located on the platform next to the ticket vending machines. Use the PATs to ask questions or report an emergency.
If the train or bus stops unexpectedly, do not exit the vehicle unless instructed to do so by official staff. If evacuation becomes necessary, carefully follow the staff’s instructions. If on the train, there is a Passenger Intercom located at the operator’s cab on both ends of the train with which you may talk to the train operator.
If you need to report an emergency incident, please call 911 or Metro Security at (314) 289-6873.
If you have a complaint, concern, or report about a fellow passenger, please deboard the train and use the Passenger Assist Telephones (PATs) located on the platform next to the ticket vending machines to report the incident.